02/Customer·Loyalty
An app your customers actually keep installed — because it makes the repeat purchase easier, not because you nagged them.
02/What's Included
03/Built For
Case 01
QR stamps live in the app. Customer scans at the counter, the stamp lands instantly. The free coffee redemption is a tap. Loyalty data finally tells you which outlets and offers actually drive returns.
Case 02
Members book sessions, see their package balance, and pay top-ups in-app. Renewal nudges go out automatically. Reception spends less time on the phone.
Case 03
Instead of paying Meta to retarget them, you push a notification when their favourite product restocks. Cheaper, faster, and 10× higher engagement.
04/How It Slots In
Customer Apps share a backend with Internal Apps (staff sees what customers do in real time), tie into Booking & Intake (calendar logic lives in one place), and feed Data Engineering Dashboards (cohort behaviour, LTV, retention). Push & Re-engage handles the messaging that brings customers back.
05/Honest Answers
Why an app instead of just a mobile-friendly site?
Apps get push notifications, work offline, and live one tap away on the home screen. For loyalty and repeat-purchase businesses, that home-screen presence is worth the build.
How do you get customers to actually install it?
First-purchase incentive (extra stamp, discount) is the highest-converting trigger. We build a clean install flow into the receipt, the website, and the in-store QR codes.
What about App Store fees and approval?
We handle the entire App Store + Play Store submission, screenshots, listing copy, and first-round review responses. Apple's 30% fee only applies to digital subscriptions; physical-product apps are exempt.
Talk to us about customer apps
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