Case 01
SMEs that don't need a full-time data hire.
A real data team costs RM 15k+/month. The DaaS retainer covers the same scope — monitoring, building, interpreting — at a fraction of the cost.
05/DaaS·Retainer · Monthly
Pipeline Operations.
Your outsourced data department — pipelines monitored, dashboards expanded, numbers interpreted, monthly.
02/What's Included
- 24/7 monitoring of every data pipeline with auto-alerts on failure
- First-response fixes when an integration or sync breaks
- Monthly strategy call to interpret the numbers and pinpoint operational issues
- Ongoing dashboard expansion — new metrics, new views, new drill-downs
- Quarterly architecture review to make sure the system fits as you grow
- Optional automated weekly or monthly PDF reports for stakeholders
03/Built For
Case 02
Founders who built the system but can't stay ahead of it.
You launched the dashboard. Now you need someone to keep it accurate, add to it as the business changes, and tell you what the numbers actually mean.
Case 03
Companies whose dashboards quietly died after launch.
Without ongoing operations, pipelines silently break, integrations rot, and dashboards lie. The retainer is the difference between a system that works and one that used to work.
04/How It Slots In
DaaS is the long-running heartbeat of the data pillar. It keeps System Integration alive, monitors Database Architecture for performance, and continuously evolves Live BI Dashboards as the business asks new questions. Most clients on the DaaS retainer also use Internal Copilots from the AI pillar — the copilot answers ad-hoc questions, the dashboards answer recurring ones, and the monthly call connects both to strategy.
05/Honest Answers
- 01
What does a monthly call actually cover?
45 minutes. We walk through what the numbers show, highlight anything unusual, flag bottlenecks we've noticed in your operations, and capture any new dashboard requests for the next month.
- 02
Can I cancel the retainer and keep the dashboards?
Yes. Everything we build is yours — code, database, dashboards, documentation. If you cancel, the system keeps running; you just lose the monitoring, fixes, and ongoing expansion.
- 03
What's the response time when something breaks?
Critical breaks (data not flowing, dashboard down): under 4 hours during business days, with notification to you regardless. Non-critical (a single chart misbehaving): same business day.
Talk to us about pipeline operations